Visiting Hours: 11am - 12:30pm, 2:30pm - 8pm

Patients & Families

focused on person centred care

Visiting hospital can be a daunting experience for both patients and their families, below you will find information you need whether you are booked in for a surgical procedure, a resident in our facility or looking to visit a loved one.

If you have any questions which haven’t been answered, please contact our friendly Customer Excellence Team on 5461 0333.

MDHS focuses on person centred care, for all patients, residents, clients and families to the health service.

Feedback, FOI and Privacy

Consumer Feedback

At MDHS your consumer feedback is greatly appreciated and helps us to improve our services.

How to submit feedback?

  1. Click here to down load form
  2. Complete form and submit via: E: complaints@mdhs.vic.gov.au M: Feedback PO BOX 155 Maryborough VIC 3465

Procurement complaints

Suppliers and other interested parties are encouraged to complain if they are dissatisfied or feel aggrieved by a procurement practice, process or outcome.

Procedure

How does MDHS protect your information?

MDHS recognises and is committed to the protection of the privacy of patient, resident, client and staff information. The health service has policies in place to ensure compliance with the Health Records Act (Victoria) 2001, Privacy Act 2000 and the Information Privacy Act 2000.

Access to documents and records held by MDHS may be requested under the Freedom of Information Act 1982. Members of the public wishing to access documents can apply in writing to the FOI Officer at MDHS.

Freedom of Information

The Freedom of Information Act 1982 gives you the right to access your information held in MDHS’ records.

Applications must be in writing to the FOI Officer using an FOI Request Application form or in writing. Please note that a form of current identification, including your signature e.g. drivers licence, is necessary to complete your application and the form must be accompanied by the prescribed fee.

FOI Brochure
FOI Application Form

Your rights & responsibilities

The Australian Charter of Healthcare Rights in Victoria describes the rights of patients, consumers and other people using the Australian healthcare system. These rights are essential to make sure that, wherever and whenever health care is provided, it is of high quality and is safe.

It incorporates the content of the previous Victorian Public Hospital Patient Charter into a new brochure to enhance articulation of the rights of patients, consumers and carers in the Victorian setting and ensures congruence with the Charter of Human Rights and Responsibilities Act 2006, with which all publicly funded organisations must comply.

Please follow the links below for more information or click here to view the MDHS Patient Rights and Responsibilities brochure

Australian Charter of Healthcare Rights in Victoria – Department of Health
Australian Charter of Healthcare Rights in Victoria – publications

Health Services Commissioner

Any problem is usually best solved at the point of service in the health service. However, if you are not satisfied with the response to your complaint or you wish to take your concerns further, please contact the Office of Health Services Commissioner (OHSC). The OHSC provides a free and confidential service for anyone with a complaint about a health service provider in Victoria.

Office of the Health Services Commissioner
call: 1300 582 113
email: hsc@dhhs.vic.gov.au 
visit: www.health.vic.gov.au/hsc/ 
Send a letter:  Level 26, 570 Bourke Street Melbourne VIC 3000

Health Community Collaborative

If you would like to represent the community across MDHS services, we encourage you to register your interest in our Health and Community Collaborative Committee.