Visiting hospital can be a daunting experience for both patients and their families. Here is where you will find information you need if you are booked in for a surgical procedure or as a patient.
If you have any questions which haven’t been answered, please contact our friendly Customer Excellence Team on 5461 0333.
All patients electing to undergo an operation at MDHS will either receive a phone call from the Pre-Admission Nurse or be required to attend an appointment before your scheduled appointment.
The majority of the pre-admission packs are sent out by the surgeons. All pre-admission paperwork must be completed before your consultation with the pre-admission nurse. If the appropriate paperwork isn’t completed before your admission, your procedure may be postponed.
Patients will be asked to read and sign a consent form prior to surgery.
DAY OF SURGERY
On the day of the procedure, patients are asked to present to the Day Surgery Unit at our Maryborough Campus. If you need assistance finding the unit, please don’t hesitate to ask our Customer Excellence Team or friendly staff.
Before your surgery, a doctor or nurse will ask your name, date of birth and the part that will be operated on. These important steps are a normal procedure to ensure your safety during your surgery.
For further information, please contact the Pre- Admission Clinic on 5461 0308.
Patient special requirements
If you have special requirements that the hospital needs to know about before being admitted, please let us know. These may include:
- Mobility requirements
- Disability needs
- Spiritual Care
- Dietary needs
- Interpreter Services
What to bring to hospital
- You will need to bring the following items:
- Your medicare card, licence or other identification card or papers
- Your admission letter
- Any medications (including EpiPen if you have one), inhalers and mobility devices
- Contact information for your next of kin and any care agencies who support you at home
- The name and address of your GP
- Money for the cafeteria or other hospital services
- Items for showering, such as body wash, shampoo and conditioner
- Toiletries, tissues
- Dressing gown, nightclothes and slippers
- Comfortable clothing and shoes
Please do not bring valuables, jewellery or large sums of money. The hospital cannot be held liable for your belongings.
Who will be involved in your care?
Many healthcare professionals may be involved in your care, and you will see many different people on our wards.
Consultants and Doctors
A doctor will oversee your treatment and is responsible for your medical care whilst in hospital.
Experienced ward nurses or nurse unit managers are responsible for running the ward. A team of nurses will care for you whilst in hospital; our staff will work with you to develop a plan of care with you, centred on your needs and wants.
Other healthcare professionals, such as pharmacists, physiotherapists, social workers and occupational therapists, who may also be involved in your care. This group is often referred to as the Allied Health team.
Clinical support staff
Your care is supported by a team of service assistants, cleaners, and food service assistants. This team is not directly involved in your clinical care but play an essential part in keeping you safe during your stay in hospital.
Aggression and violence
The hospital has a zero-tolerance policy to aggression, violence and verbal abuse. Security officers are on-site and will be called if needed. Police will be contacted to incidents where staff or other patients have felt threatened or been abused.
Medicare Ineligible Patients
Health services are required to set fees for patients who are not covered by Medicare, including overseas patients. Some overseas patients are entitled to financial assistance because of Reciprocal Health Care Agreements (evidence of which will be required).
Fees can be provided at request.