MDHS Urgent Care Centre
Maryborough campus has a 24-hour Urgent Care Centre (UCC) staffed by experienced registered nurses who are supported by a General Practitioner (GP) or Visiting Medical Officers (VMO) are available on call to attend to medical emergencies.
In an emergency, telephone 000.
Urgent Care Centres are in place for the assessment, triage and management of emergency presentations. Attending Urgent Care is not an alternative to making an appointment with a medical practice during routine operating hours and we encourage all community members and visitors to seek non-urgent medical advice during business hours from their usual GP.
What do we do?
The Urgent Care Centre has a total of 4 treatment spaces made up of:
- Triage area
- Consultation room
- 4 treatment rooms
What can you expect?
When you arrive at the urgent care centre waiting room, please press the button which will notify a nurse of your arrival. You will be then assessed and ‘triaged’ (categorised) by a nurse.
Patients will be treated in order of urgency; this ensures we attend to the sickest patients first.
You may be asked the following questions by the triage nurse:
- Previous health problems
- Current medications
- Recent overseas travel
- If you are pregnant or breastfeeding
- Any other relevant information required to treat and manage your presentation
Our nurses will assess your condition and determine whether you will need to be seen by a doctor. Unless it is a life threatening emergency there will be a wait to be seen by a Doctor.
How can you access this service?
People can walk in off the street, and we also help people arriving by ambulance.
Is there a cost?
The UCC is a public service so all people who access medicare will receive treatment free of charge. Please be aware that if you are required to see a Doctor – VMO, they may charge a nominal fee for attendance within the UCC. The UCC is not staffed by Doctors – the service is provided by our local General practitioners who are “on call” for emergency presentations
We encourage all community members to hold Ambulance Victoria membership. Patients requiring referral to another facility for care (eg. Regional Hospital or Melbourne) and require ambulance transfer, you will be invoiced by Ambulance Victoria for transfer unless the patient has an Ambulance Victoria membership.
If you are not sure when to use UCC ?
Our unit aims to see the sickest patients as a priority. We do not give advice over the telephone and cannot provide information about waiting times, as this can change within minutes.
Contact Nurse On Call for advice – 1300 60 60 24
NURSE-ON-CALL puts you directly in touch with a registered nurse for caring, professional health advice around the clock
Alternatively if your call is after hours you can contact My Emergency Dr service from your own home on 1800 000 633
Specialist Support Services are also available to you 24hrs a day
Lifeline | 13 11 14
Mensline | 1300 789 978
Kids Helpline | 1800 55 1800
Women’s Domestic Violence Crisis Service |1800 015 188
Sexual Assault Crisis Line | 1800 806 292
DirectLine | 1800 888 236
Gamblers Helpline | 1800 858 858
MDHS Urgent Care Centre also utilises My Emergency Doctor to support of local on call Doctors – this service is done via telehealth and enables contact with Emergency Doctors in the after hours periods.